Customer Success Leadership Community

Archives for July 2020

VOC Peer Group Discussion

System 1 view 0 comments 0 points Started by System July 2020 Customer Success Leadership Community
Who is the owner of the VOC?

Nandkishor Tripathi 31 views 19 comments 0 points Most recent by Alka Tandan January 2022Customer Success Leadership Community
Preferred communication channel with internal & external customer while we talk about sharing feedba

Tanuj Diwan 1 view 1 comment 0 points Most recent by Will Pagden July 2020Customer Success Leadership Community
Voice of Customer -- creating a program

Anita Toth 21 views 47 comments 0 points Most recent by David Ellin March 2021Customer Success Leadership Community
Voice of Customer -- creating a program

Anita Toth 11 views 11 comments 0 points Most recent by Brian Hartley August 2020Customer Success Leadership Community
Renewal Conversation Changing Every Day

BenB 1 view 8 comments 0 points Most recent by Will Pagden July 2020Customer Success Leadership Community
Why a VOC program is necessary for B2B SaaS Company ?

Nandkishor Tripathi 1 view 12 comments 0 points Most recent by Anita Toth July 2020Customer Success Leadership Community
Can we add a Topic group for CS Operations?

John Bosch 1 view 3 comments 0 points Most recent by Ronald Krisak July 2020Customer Success Leadership Community
Customer Advisory Board Masterclass

Mike Gospe 1 view 1 comment 0 points Most recent by Laura Lakhwara July 2020Customer Success Leadership Community
Anyone implemented or thinking of implementing special training because of the pandemic?

Anita Toth 1 view 25 comments 0 points Most recent by Willow Moellering July 2020Customer Success Leadership Community
Our marketing team is looking to develop the beginnings of a customer advocacy program

Pam Mantaring 1 view 3 comments 0 points Most recent by Will Pagden July 2020Customer Success Leadership Community
Transformation from a bookings-focus to a success-focus

Susan Ulrich 1 view 4 comments 0 points Most recent by Susan Ulrich July 2020Customer Success Leadership Community

Upcoming Events

September 28 Leadership Office Hours
When Thursday, September 28 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
October 12 Leadership Office Hours
When Thursday, October 12 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
October 26 Leadership Office Hours
When Thursday, October 26 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
November 9 Leadership Office Hours
When Thursday, November 9 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
The Customer Conference America 2023
Dates: November 14-15 Location: San Jose, CA Special Flash Sale Offer for the Gain Grow Retain community Price: $730 (15% off the price) The Customer Conference is the leading international independent Customer Success event for tech companies that brings together Customer Success practitioners, experts, leaders,…

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