Customer Success Leadership Community

Archives for November 2020

Do you articulate CSM care in your SaaS contracts

Diane Gordon 1 view 3 comments 0 points Most recent by ANITA GAZICA November 2020Customer Success Leadership Community
Discussion on CAB prep for 2021

Mike Gospe 1 view 5 comments 0 points Most recent by Jessica McMullen December 2020Customer Success Leadership Community
NPS tool questions (SMB)

Jenny Leman 1 view 8 comments 0 points Most recent by Steve Bernstein December 2020Customer Success Leadership Community
What do you call your High Value Client Segment?

Dan Cook 1 view 1 comment 0 points Most recent by Daniel Harry January 2021Customer Success Leadership Community
Titles for Onboarding Role

Rich Watson 1 view 6 comments 0 points Most recent by James Conant November 2020Customer Success Leadership Community
Re: ASK a CEO- Interview questions

Anastasia Magnitskaia 1 view 7 comments 0 points Most recent by James Conant November 2020Customer Success Leadership Community
QBR/EBR Tracking Tool(s)

Andrey Tirel 1 view 1 comment 0 points Most recent by Yanira "Janita" Sesniak November 2020Customer Success Leadership Community
Assigning CS to Freemium Users

Matt Kwan 1 view 2 comments 0 points Most recent by Pam Micznik November 2020Customer Success Leadership Community
Toolset: Community platforms

Alissa Wilczynski 1 view 3 comments 0 points Most recent by Alissa Wilczynski November 2020Customer Success Leadership Community

Upcoming Events

September 28 Leadership Office Hours
When Thursday, September 28 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
October 12 Leadership Office Hours
When Thursday, October 12 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
October 26 Leadership Office Hours
When Thursday, October 26 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
November 9 Leadership Office Hours
When Thursday, November 9 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
The Customer Conference America 2023
Dates: November 14-15 Location: San Jose, CA Special Flash Sale Offer for the Gain Grow Retain community Price: $730 (15% off the price) The Customer Conference is the leading international independent Customer Success event for tech companies that brings together Customer Success practitioners, experts, leaders,…

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