Want to update your privacy settings or change your email preferences to make sure you’re getting the digest? You can do all this and more in the “My Account” tab on your profile! * On the Privacy Settings page, there are two main things you can control* First, you can toggle the Yes/No button to control whether you're…
Want to see how you’ve been doing in the community or check on an old post to see if anyone has responded lately? Or, did you save a draft of a discussion and need to get back to it to finalize and post? Check out the “My Contributions” tab on your profile! The pages in this area of your profile make it easy for you to…
Hi All, I am about a month in at my new company. They are taking a first pass at having the CSM's actively involved in renewals and more specifically how we can work on increasing annual spend since most customers are paying the same or less than original contracted value. In my career, when I have been tasked with…
Hi Everyone, Our team working to decide on a framework to increase our MRR pricing for customers upon contract renewal (SaaS). How have others thought through this exercise? 1. Do you treat all customer segments considered equal? 2. Does pricing increase based on a set $ amount ($100/month increase) or % based on contract…
When joining a community like Gain. Grow. Retain. most peoples’ goal is to connect with other members. That’s what a community is all about right? All your connections in this community will live under the “My Connections” tab where you’ll find Contacts, Networks, Communities, and posts or events you’ve chosen to follow *…
Think of your messages/inbox as your notifications. It is the place where you can see all of the activity related directly to you. It also is where you would go to with someone you’ve chatted with on a discussion post or see to start a private conversation with another community member. * To get to your messages, first…
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…