Customer Success Leadership Community

Archives for June 2021

SF Customer Success Social
Greetings! As the subject suggests, we're looking to set a date and time for an in-person social in San Francisco in mid/late July. Many of us have met online, but never in person so let's change that! * For illustration purposes only. We'll pick a less crowded environment! :) Let me know in the comments weekend versus…
Call for Office Hours hosts - July is customer engagement month
GGR Community, We are excited to announce our July office hours series: Customer Engagement Strategies. Each week will be a focus sub-topic such as email campaigns, advocacy, KPIs, and more... We are recruiting GGR members to help us lead one of these sessions. If you are passionate about or are working on customer…
Renewal ARR management
Hello everyone!! It's been a while since my last question to the community. As you all may know, I joined a new company recently and I'm trying to figure out how to help on our renewals management process. Current customers have multiple renewal dates because of the timing they decided to buy a specific product. So for…

Upcoming Events

Gain Grow Retain Live - Boston
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
June 8 Leadership Office Hours
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
Gain Grow Retain Live - New York
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

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