Customer Success Leadership Community

Archives for January 2022

Customer Advocacy Framework - what is yours?

Jeff Breunsbach 112 views 6 comments 5 points Most recent by Brian O'Keeffe April 2022Customer Success Leadership Community
How and when to survey customers

Maxwell Folley 83 views 8 comments 5 points Most recent by Jeff Heckler April 2022Customer Success Leadership Community
Net revenue retention

Tova Feldheim 44 views 3 comments 0 points Most recent by Steve Bernstein January 2022Customer Success Leadership Community
Cross-selling sales campaigns for CSMs

Molly Heslin 43 views 2 comments 0 points Most recent by Lukas Alexander January 2022Customer Success Leadership Community

Upcoming Events

December 11 Leadership Office Hours
When Thursday, December 11 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to implement…
December 21 Leadership Office Hours
When Thursday, December 21 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
January 11 Leadership Office Hours
Join us on Thursday at 1pm ET, January 11, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
January 25 CS Leadership Office Hours
Join us on Thursday at 1pm ET, January 25, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
February 8 CS Leadership Office Hours
Join us on Thursday at 1pm ET, February 8, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…

Customer Success Leadership Community

Discussion List