Customer Success Leadership Community

Archives for April 2022

Forrester Summit - Anyone else Attending?
Hi GGR Community! I was curious to know if anyone in our community is attending the Forrester Summit event next week in Austin Texas? I would love to find some time to connect during the week in hopes of putting some faces to names in this community! Are there any sessions that you are most excited about from a CS…
Curious - do you survey your CS team? For what purpose? How often?
Backstory: I was approached by a CS director about working with their team on having more strategic customer convos. During the back and forth, he asked me some really tangible questions about how my program will help their team overcome challenges in this area, including: My customers don't want to discuss strategy I'm…
Leveraging CS/CX in Education
Hey GGR Friends! I'm currently working in education to leverage CS/CX practices to improve the student experience. I've had some really great conversations with some of you already and I'd love to continue these! Please reach out here or via LinkedIn if you're up for a coffee chat about all things CS/CX in education or…
Job Board
Hey everyone! Excited to see all of the new career opportunities happening across the globe! Thanks to those who have added your openings to our Job Board. If you have an opening and haven't yet added it to the Job Board, we have over 7,000 people in the GGR community...what a great way to get the word out! Just a reminder…
Mentorship
So, I am new to being a CSM, and as this field is much different than the Cybersecurity field which I have come from, I am going to be looking for mentorship. And what I would like to do before buckling down on this, is try to gather data to make it a successful endeavor. So, a few questions: How is mentoring different in…
Who is leading the Customer Advisory Board program in your organization?
Customer Success leaders and CAB sponsors/managers: The spring series of CAB meetings are happening now through May, and prep for the fall meetings are beginning. As a CAB strategist for 20 years, I'm always on the lookout for what CS/leadership teams need to produce a winning CAB program. Who spearheads the CAB program?…
Would anyone recommend / connect me with some Customer Success Consulting Services ?
Hi GGR Community! We are about to go through very high growth. We have plans to build out our Customer Success leadership team over the next 6 months but until then we really need some immediate support, operationally and strategically. We need support in these two main areas: Building out our Customer Journey maps…

Upcoming Events

June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 20 Leadership Office Hours
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
August 3 Leadership Office Hours
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
August 17 Leadership Office Hours
When Thursday, August 17 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

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