Customer Success Leadership Community

Archives for June 2022

Non-Leaders, showing leadership
As leaders in your CS organizations, what are the things you look for from your IC's as far as leading from the bottom?
Voice of Customer / Closed Feedback Loop Materials for Internal Awareness?
Hi everyone! Is anyone doing work with Voice of customer / Feedback loops? Looking for some advice on creating internal awareness. We have both CSAT and NPS programs that are both closed loop and working well. We also capture all customer product feedback and requests and while not super efficient for us yet, we have…
Customer Success without the Customer Success Concern
How to bring up a concern about the implementation of CS by a group who do not have CS titles in previous roles with executive leadership?
Auto-Renews and Escalators
Looking to do some analysis on the benefits of keeping an AR in our contract that also includes an escalator of some type whether a flat 5% or something linked to CPI for example. Auto-renew clauses are pretty standard but what are you typically seeing for time, is 30,60,90 days? I understand that the answer can be nuanced…
Do you use Partnerships as a catalyst for CS?
Tech partnerships, Services partnerships, Support partnerships, Loyalty/Rewards partners,.... Use Cases: Adding value to customers through services partnerships Growing the reach of your solution / innovation through tech partnerships Partners are often walking the halls and have strong insights into the direction of a…

Upcoming Events

Gain Grow Retain Live - Boston
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
June 8 Leadership Office Hours
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
Gain Grow Retain Live - New York
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

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