Customer Success Leadership Community

Archives for August 2022

CSM Summit - Agenda Ideas
What topics would you bring up if 30 CSMs gathered for a three-day summit?
Customer Success Specialist | Sydney, Australia | ADInstruments
JOB TITLE: Customer Success Specialist LOCATION: Sydney, Australia JOB DESCRIPTION: As a Customer Success Specialist, you will be tasked with increasing retention rates and expanding existing Lt accounts. Lt is our online platform designed for in-person and online life science labs. Your role will be to build loyalty among…
Executive Briefing Note after conference attendance?
I'm just coming back from Pulse 2022 (great conference!) and have a ton of notes, ideas, feedback, etc., to share with my team and leadership. To best encapsulate my learnings, and tie them back to my companies OKR's, does anyone recommend a template in the style of an executive briefing note?
Customer Success Specialist | Sydney, Australia | ADInstruments
JOB TITLE: Customer Success Specialist LOCATION: Sydney, Australia JOB DESCRIPTION: As a Customer Success Specialist, you will be tasked with increasing retention rates and expanding existing Lt accounts. Lt is our online platform designed for in-person and online life science labs. Your role will be to build loyalty among…
Customer Success for Non-SaaS (or On-Prem) Customers
Helloooo GGR! (to be read in the same voice/way Robin Williams said, "Gooooood Morning Vietnam!" - but I digress) Is there anyone currently leading (or has prior experience) a CS function at a non-SaaS company - especially one where there are multiple product lines and standard contracts are multi-year? If so, I have some…
"I want to shout about you from the rooftop"
Dramatic title - but don't we all want to talk about the great things our customers are doing? We're in the midst of evaluating our processes between marketing and customer success. We've got enough roles to make this happen but we're finding a balance around what the process should be and who should be doing what. In…
Automating the manual meeting process
Hey Everyone, hoping you can help. My name is Edward, and I am looking into how to automate the manual meeting process. My question to you all is, what are the biggest pain point you find in the manual meetings you are having? Is it staying engaged, post meeting tasks, or maybe a time management issue? I would love to see…

Upcoming Events

Gain Grow Retain Live - Boston
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
June 8 Leadership Office Hours
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
Gain Grow Retain Live - New York
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

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