Hi all, I'm a year into my role as the Dir of Success at my org, and we're in a rapid growth stage. I'd like to start the new year with a plan for my own growth and development, via an online course or an event, and I'm looking for some suggestions. I've checked out The Success League's leadership course and it looks…
Hey everyone! As we all know the economic times has caused many businesses have layoffs and cut back on expenses. I'm curious to know how customer success organizations are retaining customers when the champion or POC has left the company. I'm sure many are dealing with this and I'd love to hear thoughts on how others…
Does anyone have a really good deck template they use to do their quarterly or annual strategic planning that they would be willing to share?
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…