Hi everyone, I lead the CS team in a SaaS company that monitors e-commerce sites - a big part of the CS work is to highlight elements which are not working properly in the clients side and their impact on the business. We currently send monthly insight reports - but we want to create an on-going flow between meetings and…
In my workplace, it is common that a new calendar year means a reorg and account transitions. We transition an account for some of the below reasons: * Contract value change (+/- ARR or ACV) * "Strategic" account identification * New calendar/fiscal year * Balance (CSM) account load * CSM turnover Transitions are necessary…
I really liked Rohan Gupta’s, blog post, “5 Predictions for Customer Outcomes in 2023.” The RoCV, Return on Contract Value, really jumped out to me, for in times of economic downturns I feel like every software purchase is being analyzed and there are two boxes CFO/CIO’s consider: the IN box and the OUT box. I’ve never…
Hello everyone! I am new to this community but a listener of the GGR podcast and follower of Jay Nathan for a while. I am currently a Director of CS leading the Enterprise segment for my company. We are hyper-growth stage after acquisition in April 2021. This yeah I am working through a couple of main themes (in addition…
I know that we are all looking to drive our customers to their desired outcomes by creating those pathways to success and finding ways to speed up our delivery on those outcomes so that we can show our CRO/CFOs the impact of Customer Success on the growth of the company. With that in mind, has anyone done or seen any…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 17 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…