Great discussion today in today's forum, starting with Serving your customers who cannot share any data This is a common challenge in the cyber security field, in particular with on-prem solutions, but also common on private, gov, and public clouds. Our consensus was to a anchor everything in the success plan. Even if the…
Hello GGR community - What do you have in place (if anything) when a prospect wants to buy your product but isn't interested in any kind of onboarding? The customer's reason to the sales rep is " I've been through onboardings before and I don't feel like it's an efficient use of anyone's time- either you or my staff. I'd…
Hi! I just discovered this community in The Customer Conference and found it really great and useful for all of us working in this industry so I decided to give it a go with a first question: I work in a location intelligence SaaS startup in Spain, our tool supports mainly the retail industry and helps them take informed…
Hey there GGR friends - we've made a few quick tweaks I wanted to let you know about... * Quick poll on the homepage - seeing if we have enough momentum to start a specific "Job" community. Let us know. * On the events page - top right corner, you can now submit an event for us to highlight. Let's promote community-wide…
Hello! I have run into an issue recently that I am looking to solve and wanted to see if anyone has encountered the same and have come up with a solution. My team is broken up into two segments - Commercial and Strategic and have a bonus that is paid out on renewals, upsells, and MBOS. This has worked well for a few years,…
Hey everyone! My name is Sam and I work as a CSM at a childcare management SAAS company in Toronto. This is my first post - thanks for having me! I have a question for the group. Our team recently got Salesloft and we're looking forward to leveraging more email campaigns for our customers - this is especially important for…
For the past 6 months we've been recording a LinkedIn Live session with @Kristi Faltorusso.... Since Day 1, we've been saying "What should we call this?" And sadly, our creative brains have come up with some options like.. Kristi and the J's Kristi and the boys and pretty much every other variation with "Kristi and..."…
Are your onboarding processes different for your Enterprise/High-Value segment vs. your Mid-Market/SMB? If so, how do they differ?
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…