Hello, I'm aware gaining members' interest within the first 30 days is crucial for renewal. So what is the best way to drive adoption of a community within the first 30 days? What steps would you advise to take to drive engagement post 30 days? Thanks so much.
Hello GGR Community, This is my first post, so please go easy on me. In my career as a CSM, I've always run Onboarding and Implementation. At most, we would have a Solutions Engineer alongside us, or the customer would have a set number of hours, but all in all, CSMs ran Onboarding. I'm starting to hear talks of…
GGR Community, We want to market your CS events right here in GGR. We have started gathering event details from some of the CS Thought Leaders; however, we know that there are meetups, happy hours, mixers, webinars, panels, and more happening every week. If you'd like to have an event listed on on GGR's event page, please…
Hi All! I am working on our office hours program and wanted to see if anyone had any advice for what you've done in the past...Both successes and flops! As we continue to scale, I am experimenting with "few to many" approaches to support and engage our SMB and tech touch clients. I'm curious as to the technology you used,…
Hi All, It's my first post in the community and was hoping for a little insight around client discovery questions. What discovery questions do you ask your customers in a kick off call? Specifically if a champion has left the business and you are introducing yourself to a new stakeholder and want to understand their new…
Customer data analytics platform
Hi all, Just curious to learn more about your strategy towards onboarding large clients? (50-100 users) Any guidance will be massively appreciated!
Hello Customer Success peers, I am new to this CS forum and so thankful to have been invited to join. I look forward to learning and mindshare with this fantastic community. One of the areas I would love to hear from the group is about adoption success. While adoption can be tailored to each client and adoption success…
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…