Digital Customer Success (Engagement Programs)

Archives for May 2021

customers are life - the gain grow retain summer anthem
We're heading into peak summer here in the United States. @Matt Myszkowski had a brillant ice-breaker yesterday on CS Leadership Office Hours. "What song depicts your day-to-day life in customer success?" The responses were amazing... Mo Money Mo Problems Little Lies Happy So we turned it into a Spotify Playlist... If you…
Evaluating CS software
Hi What are the key questions or points to consider when evaluating a CS software tool? Been trying to compare Gainsight, ClientSuccess, ChurnZero, SmatKarrot Any thought or experiences would be helpful Thanks!
Customer Success Maturity Model & Answers to 5 Questions
Recently @Bora Lee and I joined forces to talk through our new Customer Success Maturity Model. We got more questions than we could answer in the webinar, so I’m answering some of them here. ChurnZero got the rest on their blog. After you read the model, I’m curious: Did we miss any big indicators that should have been…
Client meetings
Happy Monday! My team is conducting a quick survey to understand how many hours per week CSMs spend in client meetings? * 1-5 * 6-10 * 11-15 * 16-20 * 20+
RE: Playbook Question? As well as suggestions for building a Customer Success Department for Non-Saa
RE: Playbook Question? As well as suggestions for building a Customer Success Department for Non-Saa
Playbook Question? As well as suggestions for building a Customer Success Department for Non-SaaS an
Good Morning Everyone, I hope you all are having a wonderful Tuesday so far! I am building a customer success department for my entire organization from scratch. I was curious what you all include in your Customer Success playbooks? As well as if anyone has any suggestions for building a CS department from scratch would be…

Upcoming Events

Gain Grow Retain Live - Boston
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
June 8 Leadership Office Hours
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
Gain Grow Retain Live - New York
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

Digital Customer Success (Engagement Programs)

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