Do you have an SLA for community posts? One that you share publicly? In my experience we had a one business day expectation response time that we almost always exceeded. For simple issues it might be linking to a knowledge base article, or even another thread that covers the question. For more complicated issues it was an…
A key decision maker asked: How do you define exactly what the participation requirement for our proposed Community for the rest of the organization will be? For example, if product enhancements are all moved to the community and it becomes the primary method to track and update enhancement requests how do you define the…
Reaching out to you if some of you have ideas or suggestions on automation of nursing flows. We have created persona's and approval of teams and customers to email them. the idea is to have a monthly touchdown to inform them on events (deep dives/workshops etc.) and if they could name 1 topic or issue that is keeping them…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 17 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…