Employee Enablement

Archives for May 2020

Go-to interview questions
I'd love to start filling a list of go-to interview questions when looking to hire a CSM. Hit me with it.
Curious to see how many leaders set up "book clubs" for their CS Org. to conduct leadership training
Here's the list that my team is working through: * Extreme Ownership by Jocko Willink and Leif Babin * Dichotomy of Leadership by Jocko Willink and Leif Babin* Follow up to Extreme Ownership * How to Win Friends and Influence People by Carnegie * From Good to Great by James Collins * The Effective Executive by Peter Drucker
When your company has new initiatives in addition to your active goals in the CS department, do you
Wanted to see how many of us have any incentive programs that are not part of the CSM's contracted Total Compensation. At RingCentral, we have our normal metric-based objectives compensation equal to 18% of our total compensation. However when we have some additional metrics we need to hit that are out of the norm, they…
What is your CSM interview process in your company?
I'll share my experiences. Duetto: Phone Screen Panel Interview Presentation of your favorite software Interview with the VP Consumer Clothing Search and Marketing Tool Saas: Phone Screen Interview with Director Interview with CS Team (Final Round) GRC Tool Phone Screen Interview with CSM Interview with Senior CSM…

Upcoming Events

Gain Grow Retain Live - Boston
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
June 8 Leadership Office Hours
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
Gain Grow Retain Live - New York
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

Employee Enablement

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