Employee Enablement

Archives for June 2020

COVID benefits for parents
This question is not specific to client success but hoping y'all might have something to share. I am part of a cross-departmental team thinking through additional benefits that we might offer our employees who are parents if remote learning/schooling at home continues into the fall. Have any of your companies offered…
Seeking Advice on Speaking with Investors Regarding my CS Strategy
I've been asked to meet with my company's largest investors to review in detail my CS plan as we roll out M&A initiatives. They want to make sure the CS Team is working on initiatives that are formed and informed based on real experience and learnings, and that we will be able to execute on those initiatives. They are…
Customer Centric CEO's
I've recently started reading The Customer Success Economy and chapter 8 is all about how CEO's need to be heavily involved in Customer Success despite their already demanding schedules. Nick Mehta (CEO of Gainsight) shares some of things he has done to be a more customer-centric CEO. I'm curious, for anyone here that have…
When is the last time your CEO spent time with your CSMs and asked for their feedback on how to sati
All too often, executives get involved with Customer Success because of issues raise by the CS team. You know when you're in a truly customer-centric organization by the effort your senior leadership puts into customer relationships - not for additional revenue but for driving success. Does your CEO initiate engagement…
Emotional wellbeing
An interesting TED talk with some simple but effective pointers to looking after our mental health. @Matt Myszkowski watched your podcast and thought you might enjoy this.

Upcoming Events

Gain Grow Retain Live - Boston
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
June 8 Leadership Office Hours
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
Gain Grow Retain Live - New York
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

Employee Enablement

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