I would like to hear more about what have you identified as time management issues in your team and the approaches you used to solve it? In addition to this, if you can share how did you help organize priorities for your team in periods of heavy growth that would be great.
This week's Leadership Office Hours opened an ongoing conversation in this community about what we can do to make Customer Success and the broader tech community more divers, equitable and inclusive. @Emily Campos shared that a survey at her company produced surprising results when some respondents shared that they don't…
Hello! Looking for some helo from anyone with some experience in growth and scaling. I built a CS department which is now pretty self-running and I'm being tapped for a position where I can help grow and scale the entire company. I believe this will include Marketing, Sales and Customer Success. I have a few questions for…
What are you doing to build DEI into your organization? I read this article that highlights how to take that first step. There are many different frameworks organizations use to incorporate DEI initiatives into the culture of an organization, but often taking the first step is the hardest part. In my experience, focussing…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 17 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…