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Return to Work Plans
With Q1 being complete and the availability of vaccines increasing, I'm curious how other companies are managing the return to work challenges. Now that everyone has been remote, I think a majority of people would prefer to stay that way or at least have the option to work 2-3 days from home. It's hard to put that genie…
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Monthly Coffee Chat with Ed Powers
This month’s coffee chat features Ed Powers, a Customer Success Executive and Strategist. Ed is known for helping teams make breakthroughs in customer loyalty by addressing why customers leave—and why they stay. His approach combines neuroscience with data analytics and enterprise-wide improvement to deliver dramatic…
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Sources for interns of diversity
Hi all, looking for recommendations for sourcing college level interns. We'd like to support those of diverse background. Any suggestions? Thank you!
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Customer Success Manager Interview Questions
Hello CS Community, I lead a CS Team at a growing fintech company. I'm currently working on a restructuring our CSM interviewing process. I would love to hear your most effective interview questions. Thanks!
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What does "customer success excellence" mean to you?
CS Leaders, If you woke up tomorrow in charge of a CS excellence strategy for your company, what would information, activities, training, processes, technology, and people would you want included? How would you define "customer success excellence" today vs. what would you like excellence to look like tomorrow? Would you…
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Capacity Planning CSMs
This document includes a Spreadsheet of activities for a CSM to understand the capabilities for the week. Hopefully this helps the community!
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April - National Stress Awareness Month
Happy Spring GGR folks! April is national stress awareness month. Would love to start a discussion on if anyone has any helpful techniques for coping with stressors during the workday? I try to do some breathing exercises, take a walk, or just spend some time away from my desk whenever possible!
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Celebrating with your team!
How do you celebrate with your CS team? Why? * Do you have examples where you & the team have felt the power of celebration? * Who are leaders that you admire for their powers of celebration? * Is there a moment in your work history – when you were not the leader – in which celebration made a significant impact on you? *…