Employee Enablement

Archives for May 2021

Where do you recruit CS talent
Hi GGR family - The labor market is tight. I'm curious for those recruiting for customer-facing roles (implementation, professional services, customer success, support, education, ops, etc), how and where do you and your recruiting teams source candidates? LinkedIn, Indeed, Monster, other online sources? Other? What are…
Team Goals and Quarterly Bonus
Hi Everyone! I thought I posted this yesterday but I dont beleive that it actually posted. I run a CS team that has 4 groups: PMO, Implementation, CS and Change & Enablement. This is the first organization that I do not have the responsibility for ownership of renewals. We do have expansion targets, but no actual goals…
Anyone have experience having other CSM's come speak to your CSM team?
Hello, Posting for the first time, I have been looking for ways to train my Customer Success Managers. One of our hypothesis is to tap into outside CSM's to come and speak to the team about their experience as CSM's. The goal would be to illustrate what "right" looks like from an outside perspective. I imagine these…
Customer Success Ops as a 2nd hire, am I crazy?
Hey GGR Community! My name is Mike, and I found this community a few days back and was so excited to see how supportive and helpful everyone is to one another, so I have decided to make a post and see how it goes. Backstory: I am a newly appointed Head of Customer Success for an amazing podcast company called LumiQ. I am…

Upcoming Events

June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 20 Leadership Office Hours
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
August 3 Leadership Office Hours
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
August 17 Leadership Office Hours
When Thursday, August 17 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

Employee Enablement

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