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Training new Employees
Hey guys, We're a business of 20 people in NZ. I am the only CSM in our company. I originally started as a Support Specialist, then introduced CSM to the business, and have moved into that space. Since we are a small business, I also manage the Support Team as well as the CSM Processes. I have a young graduate employee who…
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30-60-90 day plan for CSMs and CS OPs
Hey all, I'm hoping someone can help me out with some resources. I'm getting a few new team members soon and I'm looking to create a 30-60-90 onboarding plan for them. Has anyone done this for their CSM team or CS Ops team? I'm definitely struggling more with the one for CS Ops, but would love to see anything similar that…
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Customer Satisfaction Questions to measure CSM performance/effectiveness
Hi There, As a leader of my CS function, I want to revamp how I check in with our customers from an executive sponsor perspective but also to check in on how the CSM is performing with the customer. This may touch on general service, EBR, understanding of business, depth of relationship etc. I thought to myself this would…
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Slide / Power Point Best Practices and Design Training
HI GGR Community, My team could use a brush-up on presentation (slides) best practices and design. Has anyone found a good Udemy, LinkedIn Learning, or another course they've found helpful? Thank you! Leanna