Employee Enablement

Archives for August 2021

Training new Employees
Hey guys, We're a business of 20 people in NZ. I am the only CSM in our company. I originally started as a Support Specialist, then introduced CSM to the business, and have moved into that space. Since we are a small business, I also manage the Support Team as well as the CSM Processes. I have a young graduate employee who…
30-60-90 day plan for CSMs and CS OPs
Hey all, I'm hoping someone can help me out with some resources. I'm getting a few new team members soon and I'm looking to create a 30-60-90 onboarding plan for them. Has anyone done this for their CSM team or CS Ops team? I'm definitely struggling more with the one for CS Ops, but would love to see anything similar that…
Customer Satisfaction Questions to measure CSM performance/effectiveness
Hi There, As a leader of my CS function, I want to revamp how I check in with our customers from an executive sponsor perspective but also to check in on how the CSM is performing with the customer. This may touch on general service, EBR, understanding of business, depth of relationship etc. I thought to myself this would…
Slide / Power Point Best Practices and Design Training
HI GGR Community, My team could use a brush-up on presentation (slides) best practices and design. Has anyone found a good Udemy, LinkedIn Learning, or another course they've found helpful? Thank you! Leanna

Upcoming Events

Gain Grow Retain Live - Boston
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
June 8 Leadership Office Hours
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
Gain Grow Retain Live - New York
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

Employee Enablement

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