This week GGR is resurfacing a podcast from April 2021 where Holly Firestone shared how utilizing community as a listening tool can increase your organization's ability to understand and respond to the needs of your customers in a way that is otherwise extremely difficult (and often very expensive!) to do. Spending some…
This week, Jan Young spends some time sharing her experiences at conferences as we start to see IRL events again. From using online communities to connect with folks all over the world, to finally meeting them in person at two conferences this year, Jan discusses the differences between an online meeting/conference (where…
This week, Cris Sample comes to us to share her career path experience. From her early career as she decided whether to focus on her baby or her career to her growth into leadership, she talks about moments that helped position her for success. Her focus on customer needs and willingness to step into the learning required…
Hey all! This week, Kristi Faltorusso joins Jay Nathan to talk about a couple of books they have been reading a couple of books from their shelves to discuss and apply the content to Customer Success leadership. Listen to the Podcast hereThis week, they dive into two books: Think Again by Adam Grant - a book about…
This week, GGR released a podcast with guest Emilia D'Anzica from Growth Molecules. In this episode, Emilia shares where new CS leaders should be focused, and give some tips and strategies for helping you to be strategic. This is a great listen for newer leaders, but the ideas and suggestions for engagement and involvement…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 17 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…