This week GGR is sharing a podcast from 2021 on CS Metrics. Ryanne Koch (Doumet), the Sr Manager of CS at PandaDoc joins the team to discuss how they use metrics to drive value and set goals and targets. A big takeaway is how strong data aggregation about customer behaviors can move the CS team from focusing on the data…
This week we dust off a post from 2021 focused on customer engagement as we wind down the year. Customer engagement is still a high focus area for Customer Success professionals, and Ashley Harpp shares some tips on making sure you are positioning yourself (and your customers) for success in 2023! * Set expectations - make…
I think it is safe to say that we have all looked back at our previous work history and identified the ways those early roles have helped equip us for where we are today, but how often have you gone all the way back to high school (and earlier!) and done the same? This week, Jay and Kristi take a walk down memory lane as…
This week Michael Cooksey, Head of Qualtrics XM Community joined us to talk about how community can be utilized to meet the needs of your customers. Engagement from entire company means that customers have a space to go to ask questions and get answers (from peers and from employees) in a way that isn't always as easy to…
This week, Ryan Johansen takes a look at how Deep Work routines can impact the quality and quantity of your work, helping you to be more productive with the hours available. In a world where we are faced with nearly constant fires, we often find ourselves immersed in a reactive rather than a proactive response. This limits…
This week, Jan Young from The Success League shares her views on making Customer Success teams more strategic. One of the big issues is that new CS teams are often the 'catch-all' as processes are built and the company grows. Jan shares the importance of avoiding the 'gap-filler' moniker the long term, making the team role…
Hello Community, Happy end of the year :) I'm trying to come up with innovative ways to catch the attention of our potential customers. If they have a specific amount of users we will Follow up with them via. I was thinking of adding a 30-second video to the email but I'm having problems finding the right app that adds the…
If you are passionate about CS and GGR and would like to be a part of increasing reach and engagement, the GGR Success Network might just be for you! We are preparing to launch our first team, and would love to have you take a look and learn more about what it means. Set up a Calendly appointment with me in the next couple…
Hello community, as an aspiring customer success manager, I am preparing feedback to three situations where my input is required. Since I value a lot the opinion of subject matter experts, I was wondering if someone was willing to give his/her input?
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…