GGR Cafe

Archives for May 2023

GGR Blog - The CS Leader's Guide to Community Content
@Brigid Colver shared a blog this week that looks at how content can be a game changer for customer success teams working to scale their efforts and still bring high value to customers. After defining community content, Brigid then makes a case for the 'Why'. Why should CS teams care and get involved here? And a big reason…
Customer Education - Phases and Challenges
Customer Education programs can be broken down into four phases: Chaotic Developing Scaling Strategic In the April 27th GGR Office Hours, CS Leaders came together to talk about what these phases look like and connect with their peers in small groups to talk about their own CE programs with a focus on the following…
Scaled CS - The Good, the Bad, and the Ugly
When thinking about scaled programs, what are the pro's and con's of scaling Customer Success? What are some successes and/or failures you have experienced in the process of implementing a scaled program?
GGR Podcast - Renewals
Who owns renewals, and does it really matter? The answer is 'it depends'...that response that can feel very frustrating, but in this instance, is quite well explained by @Julie Fox. Having been on both sides of the ownership question, Julie has found that there are benefits to wherever it lives, and so many other variables…
GGR Blog - Three Practical Ways to Collaborate with Your Product Team
Joining forces with your product team can amplify your ability to meet the needs of your customer in a way that is highly effective, but how to you being to tie the teams together in a way that makes sense? This week, @kristinhaluch shares some practical tips to lay a solid foundation as you work to create this mutually…
GGR Podcast - Focus on Your Customers
Are your customer interactions focused on you or them? @Bob London joins @Jeff Breunsbach this week to talk about the importance of moving away from a product-centric conversation into one that not only increases impact and alignment, but keeps your customers coming back to the table. Some practical tips that you can begin…

Upcoming Events

Gain Grow Retain Live - Boston
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
June 8 Leadership Office Hours
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
Gain Grow Retain Live - New York
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

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