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Metrics & Analytics

Archives for September 2020

Naming of Various Client Segments

Kelly Kimmich 13 views 7 comments 0 points Most recent by Kelly Kimmich September 2020Metrics & Analytics
Cross-Sell Benchmarks

Ryan Creamore 1 view 2 comments 0 points Most recent by Russell Bourne September 2020Metrics & Analytics
How do you measure the quality of support agnets?

Ido Barnoam 12 views 5 comments 0 points Most recent by Ed Powers September 2020Metrics & Analytics
Health Score element - Value to Your own company

Ronald Krisak 1 view 9 comments 0 points Most recent by Ashton Liu September 2020Metrics & Analytics
Customer Success Manual vs Playbook

Jared Orr 11 views 10 comments 0 points Most recent by Shari Srebnick September 2020Metrics & Analytics
Nailing the Handoffs/Handover from Sales to CS

Sidd 4 views 1 comment 0 points Most recent by Andrew Marks September 2020Metrics & Analytics
Actionable CS Leadership Reviews

Ronald Krisak 11 views 14 comments 0 points Most recent by Steve Bernstein September 2020Metrics & Analytics

Upcoming Events

December 7 Leadership Office Hours
When Thursday, December 7 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
December 11 Leadership Office Hours
When Thursday, December 11 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to implement…
December 21 Leadership Office Hours
When Thursday, December 21 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } body { font-family: Gilroy; } .titleBar div[class*="titleBarStyles-bar"] { height: 100px; } img.headerLogo-logo.titleBar-logo { max-height: 72px; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #0291db; } .footer a:hover { color: #0276b3; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } /*# sourceMappingURL=styles.css.map */