Hey Guys, I'm an account manager for an Industrial Replacement Parts company. A majority of what we do is supply wholesale parts to Industrial Repair Shops and Industrial Supply shops in the NYC metro area. We don't have any subscription plans in the services we provide. Simply our customers place orders and we fill them.…
Just pulling in a question from CS Leadership Office Hours today... How are you working with the organization to set KPIs/Goals that become more cross-functional? @Jake Mesaritis
Hello All, I'm new to my org and am working on building out my account plans for my strategic accounts. With my enterprise level accounts, it's difficult to determine exactly where to start. Does anyone have any good resources or templates they can share that might be a good starting off point?
Hey GGR Leadership Community! I am building out a specialized CSM team that will support only public sector customers~ historically, we lumped together both private and public customers but have found that these customers' buying cycle, adoption, and growth trajectory differs and requires specialization to best support…
Hi All! I am working to create a customer journey that I can turn into a tech touch model. In order to understand the customer journey, I think it would be a good idea to interview them rather than just assuming. Has anyone done this with existing customers? If so, what specific questions did you ask them? Any tips would…
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…