Good afternoon, I am having some challenges engaging with client members who work more traditional blue-color jobs (no email, shift work, not interested etc). When we have good emails available for the population, we are extremely successful. However, when this digital component is missing we have to get more creative. We…
Hey CS community, Our platform is very flexible and can be implemented in 1000s of ways. Due to the flexibility of the platform we find ourselves having multiple champions and decision makers. I'd be interested learning how you are handling Large Enterprise Customers who have multiple champions and decisions makers
I'm curious if anyone uses metrics to measure the value of a CSM from the customer's perspective. All metrics and data that I have seen point to the benefit of the vendor/employer of the CSM (e.g. retention, expansion, adoption, use cases). But in a paid-for CSM model, what metrics do you use to show value and ROI from the…
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…