October is Halloween month, the month of all things scary; before we get there, let’s briefly examine some things that are not scary. Selling Unrealistic quota is scary. Rejection is scary. Having someone think you’re pushy is scary. So selling is scary, right? Well, it can be if the aforementioned are involved, but they…
Hi GGR community! We are building a CS program from the ground up! I am ready to develop playbooks and I am looking for a great template. Can you point me to any or perhaps share some of your playbooks. Thank you! Amanda Watson Drake Software
Hello - We are in the process of evolving our customer relationship role to remove the commercial (cross sell/upsell and renewal) responsibilities. The thinking is that this allows for more time for the relationship manager to be focused on helping customers achieve value with their existing solutions. I am curious if…
Hi GGR Community, I'm in CS Ops, with a primary focus on CS Enablement. I feel like at this point, there isn't much on CS Enablement, and yet it is becoming more and more important. As CS Leaders, I would love to get some takes on the following questions. Why? Well, two reasons. First, you may have stumbled across a…
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…