Hi all, Looks like I need to move on from my current role post an acquisition (incoming leaders don't believe in CS!?!). Any advice on where to look for new leadership roles? I've found a couple of places and have a few leads but looking for some recommendations, any help or advice appreciated (remote or UK based). Best,…
Hi All! How do you manage communication between departments in your company? I am currently struggling to get updates from Product (release dates, updates, new features, etc.) in a timely fashion and am finding things out third hand. What works well for you? I am looking to understand how other companies communicate: -…
Hi everyone and hope you all had a great weekend. This is my first post in the community so I am really hoping people can help and point me in the right direction. I have been tasked by our president of sales to present to the sales team "What is as CSM and the benefits to the client?" at our sales team quarterly get…
As many organizations are, my company is looking to get us back in the office, which I don't oppose as I feel it improves culture and collaboration. We are remodeling our office, and as department heads, we have been asked for a wishlist of things we'd want for our team space. We will have roughly 30 conference…
Hi Everyone, Our company might add a new, higher account tier with more concierge service and thus a higher price point. This new team would provide gated/paid content with external business partners/elite clients, a more frequent cadence for business review, and greater access for our client to tap into our most…
Hi everyone! I've been an Onboarding Specialist at my company for a month now and am part of a very new CS team. This is my first CS role, so it's very exciting and I love how we're figuring it out together. I've noticed a few areas that need to be addresses and would greatly appreciate any insights the community has. I…
tldr: Is it better to invest in industry-specific knowledge or CSM training? Hi all, I have a learning credit to use from my company, but struggling to choose between finding CSM-specific learning opportunities or getting some deep dives into the industry we support (retail and ecommerce.) It's only about $1,000, so it's…
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…