Hello Everyone, I have been with my company for 8 1/2 years now in 2 different but semi-related positions: (5 years as a Sr. Provisioning Specialist and 3 1/2 years as a CSM/Sales Renewal Manager for SMBs ($8 million ARR)). I have made a substantial impact for both teams with my work (which is mostly why they chose me for…
Hi all, as you know, with year end comes an opportunity to adjust account segmentation and scale for success and growth. With that, I am also looking to develop a proper career path for CSMs. What would be your recommendations around different levels of CSM (1-3) and what are the ideal # years/client success skills they…
Back when I was working at Duetto, I was speaking with our CFO. He told me he didn't have previous experience as a CFO. He studied finance while working as a software developer. His first role in finance was as a CFO and he said that he was endorsed by a VC who introduced him to Duetto's leadership. He mentioned this…
I am now completing my 3rd year in Customer Success and entering my 4th. I am building towards working as a manager-director. The challenge many people looking to make this jump are having is the lack of CS Management experience. Myself, I have 9 years of management experience, but only 8 months of that in CS and that was…
Hello! Curious about who you all admire and respect in the customer success space? In growing my professional network, and continuing to research and learn, I want to make sure I'm not missing out on anyone. Who would you recommend following on LinkedIn or reading their blogs? More specifically, anyone with expertise in…
Hi all, hope everyone's having a lovely week! I'm interested to hear the opinions of others on this, and how you're operating at your companies. To me, it's clear that product are responsible for things such as product strategy, competitor/market research, generating product ideas, overseeing development and design, etc.…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 17 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…