Organization Structure & Career Path

Archives for February 2022

CS Events in 2022?
Hi GGR Community, what events are we attending this year? What have you previously attended? Thanks to @Pam Micznik for sharing this - Conferences - CEd & CS - just hoping for some advice/reviews... Cheers,
GGR CS Ops Office Hours: Today
Customer Success Operations Office Hours! Today: 11:00 am ET, 4:00 pm GMT Come join us and the Gain Grow Retain Community for CS Ops Office Hours - I am at your service as your Host. This series is for those CS Ops Leaders who are building strategy, execution, and measurement. We have two goals with every session: Did you…
5 Reasons Why Customer Success isn’t just for SaaS
You have marketing staff and a strong sales force, but is that all your company requires to achieve its full potential? No, that is not the case. When everyone else in the business is doing the same thing, you must go above and beyond to make your company stand out and reap the benefits of your efforts. So, what other…
Sourcing CSM salary range!
Hi all! Does anyone have any resources they can recommend that have proven to be accurate/reliable when it comes to researching current industry-wide CSM salary ranges? I know there is lots out there (and also lots of range...especially when filtered by location!) but wondered if folks had experience of something they…
CSMs - Product Experts or Relationship Manager??
Hi everyone, I am the Senior Manager of Account Management at a growth company in healthcare IT/SaaS. Our company is at an inflection point where we are growing very quickly due to the release of new products and rapid growth in our customer base. The current CSM structure is that each CSM serves as the designated point of…
Who manages Delinquent Churn, Invoice collection, Cancellation Calls?
Morning everyone! We currently have a gap in our company of who manages delinquent churn, invoice collection, cancellation calls etc. We are a small (ish) team in New Zealand of 21 people so currently, this sits between accounts & the customer success team. We are aiming to move this process out of the accounts team and…
SaaS Job Titles - What do they all mean?
I've spent almost two decades in state/local government and 7 months into a role with a SaaS company - actually we have two divisions: hardware and software. The hardware side has been around since 1980 with software being fairly new (last few years). Our organizational structure for software is just starting to grow and…
Building Tool Stack Repertoire: How to best familiarize with CRM and CS software platforms?
Hey guys, Wondered if anyone had any tips for trying to familiarize with commonly used CRM and CS platforms like Salesforce, Gainsight etc? Many of the CSM job postings I see ask for candidates to have working knowledge of this tools, and I currently have limited experience using them at this point, so would love to learn…
At risk / sensible accounts - who you gonna call?
If there is something strange In your health dashboard Who you gonna call? Hi everyone, Occasionally in the past and more frequently following my promotion as Lead Success, my manager has been using me as a "risk buster" of sort (hence the silly pun). Basically I'm being sent on accounts (in addition to my own book of…

Upcoming Events

June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 20 Leadership Office Hours
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
August 3 Leadership Office Hours
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
August 17 Leadership Office Hours
When Thursday, August 17 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

Organization Structure & Career Path

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