-
Hybrid Marketing & CX Role?
Hi All - We're a smaller team (currently 3 CSMs, myself included). As things stand today, our CSMs are directly assigned to accounts in a pretty dedicated and traditional fashion (~75+ accounts per CSM). We focus mostly on SMBs giving us a high number of customers making it not scalable to have a dedicated CSM for all…
-
CS - Revenue or Operations?
I had an interesting conversation with my CEO last week and have been thinking about this a lot. He asked me - long term do you see customer success living under Revenue or Operations? CS for us is onboarding, training, CSMs, customer service, etc. all living under the CS umbrella. We own renewals, upsells, downgrades, and…
-
CSM vs TAM
I thought this question had been asked already but I can't find it. What are the main differences between a CSM and TAM? I have a meeting monday with my manager to discuss my professional development plan. Currently working as a CSM, but part of a new team that is just getting organized. There are parts of the job I really…
-
Hoping to connect with people in CX roles
Happy Wednesday everyone. I'm hoping to conduct a couple of 20-30 minute informational interviews with people who have held senior Customer Experience roles - current or previous experience - for an internal project I am working on. A big thank you in advance! simon@campminder.com