How does your team process churns and capture actionable insights from them? Does anyone use a third party agency to speak with the customer? I'd love to hear about your team's best practices!
Hi All - we are in the middle of budget planning for our CS org. We have areas like: - Training - Travel - Gifting - Technology - Team Events What templates do you have for budgets or what are we missing? Thanks! Michael
Does anyone have case studies or data that showcases time to ROI for any Customer Success initiatives or changes made to drive better results? In my non-SaaS technology industry, we get varied delays to start seeing improved results after deploying initiatives and changes. For example: the more complex the solution…
Hey CS community, Can anyone provide an outline on the process of preparation leading up to an EBR? I've conducted them in the past without any prior knowledge on the proper structure and would really appreciate some insight on the BEST EBR practices. Thanks in advance, Shira
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…