Dear All, I hope all is well with you. I was wonder if there is an approach to implement Customer Success activities in the custom software development company, not a Saas company. Looking forward to your suggestions and comments. Many thanks in advance.
Hi All! With 2020 finally ending (not soon enough lol) our company is looking at making our plans for 2021 and beyond for the Customer Support team. I know this is a community around CSM but here at SEMrush our CSS and CSMs work very closely. One of the questions my CRO is asking as we plan is where do we see support…
You’ve done all the right things -- NPS, CSAT, CES and other surveys are sent out with regularity and at key times in the customer journey. You speak regularly with customers to make sure all is going well and provide the support they need for success. And yet, there’s so much you don’t know about what’s going with your…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 17 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…