Hi there! We recently implemented a digitally-led customer experience model for implementation and adoption and now we are shifting our focus to advocacy. We collect NPS and try to ask customers to write G2 reviews, but wanted to see if there are any other creative ways you have thought about accomplishing this at scale?…
Hi Guys, I'm new to the community but have been aware of GGR for a little while. I'm fortunate enough to be starting a new CS leadership role at an exciting SaaS start-up soon! I've obviously done lots of preparation ahead of joining, but I'm looking for some inspiration from the community, please. CS is new to the…
Hi All - I help many start-ups and smaller companies with their CX/CS initiatives. And the one thing they all have in common is a lack of time or bandwidth to create content to keep customers engaged during their customer journey. Case studies, industry-centric columns, "how-to" videos and articles, and new feature…
Hi, Guys! This is my first post here, so bare with me =) I've just recently started working with CS, and the company I work with is a cybersecurity reseller/ consultancy firm. So, we partner up with companies like IBM, Forcepoint, OneTrust etc, and intermediate the sales process between both. We're also responsible for…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 17 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…