CS Technology

Archives for July 2020

Bug prioritization framework/process

Nick Maugeri 1 view 2 comments 0 points Most recent by Chad Horenfeldt August 2020CS Technology
Communication Workflow / Technology

Nandkishor Tripathi 2 views 3 comments 0 points Most recent by Lisa Davis August 2021CS Technology
Have you used Smartsheet AKA "Excel on steroids"?

Darko Kankaras 1 view 5 comments 0 points Most recent by Will Pagden July 2020CS Technology
Early Stage SaaS CS Tech Stack

Jordan Clark 1 view 3 comments 0 points Most recent by Jeffrey Kushmerek July 2020CS Technology
Creating an Onboarding Framework/Strategy - Tools, Workflows, Practical Steps

Archive User 1 view 1 comment 0 points Most recent by Ed Powers July 2020CS Technology
[Operator Excellence Series] Measuring relationships in B2B SaaS w/ Ziv Peled

Jeff Breunsbach 11 views 21 comments 0 points Most recent by Sidd July 2020CS Technology
Customer on-boarding: Journey Mapping

Gabriel Fallas 1 view 21 comments 0 points Most recent by Nandkishor Tripathi July 2020CS Technology
Salesforce vs Zendesk for Support and Knowledge

John Bosch 11 views 5 comments 1 point Most recent by Will Pagden July 2020CS Technology
How do you measure CSM sentiment in health scorecards?

Will Pagden 22 views 11 comments 0 points Most recent by Will Pagden July 2020CS Technology
Tracking Customer Health

Archive User 26 views 45 comments 0 points Most recent by John Bosch August 2020CS Technology
What Success management (including onboarding) software would you want to implement if you had to st

Elizabeth Bukys 1 view 1 comment 0 points Most recent by Will Pagden July 2020CS Technology
In-app "help" widget

Brian Hartley 1 view 19 comments 0 points Most recent by Thomas Seelbinder July 2020CS Technology
Is anyone using Loom?

Bridget Lamb 1 view 15 comments 0 points Most recent by Will Gilmore July 2020CS Technology
Are you using Gong, Chorus.ai or something similar? I need your advice! Please.

Will Pagden 1 view 12 comments 0 points Most recent by Will Pagden July 2020CS Technology
To DM or not to DM?

Daniel Sonnenschein 1 view 27 comments 0 points Most recent by Will Pagden July 2020CS Technology
Who are decision makers & influencers in choosing a NPS, CSAT or a CS tool in your organization?

Tanuj Diwan 11 views 17 comments 0 points Most recent by Will Pagden July 2020CS Technology
Pre-Sales Customer Success to Tech Handoff

Tanuj Diwan 1 view 6 comments 0 points Most recent by Tanuj Diwan July 2020CS Technology
Hi Everyone - For those that don't have a dedicated CS Software tool and use SFDC, I'd love to hear

Shari Srebnick 11 views 20 comments 0 points Most recent by Alex Farmer July 2020CS Technology
[Industry Webinars/Events] - July 2020

Jeff Breunsbach 1 view 12 comments 0 points Most recent by Supriya Agnihotri September 2020CS Technology
Moving from reactive to proactive

Vasu 2 views 6 comments 0 points Most recent by Vasu July 2020CS Technology
I'm looking to survey some Customer Success leaders about their CS platforms and key operational goa

Kevin Mitchell Leonor 1 view 1 comment 0 points Most recent by Akanksha Gulati July 2020CS Technology
Client-Facing Education

Alex Turkovic 1 view 7 comments 0 points Most recent by Samma Hafeez July 2020CS Technology
Documentation / Knowledge base for clients

Thomas Hussenet 1 view 3 comments 0 points Most recent by Thomas Hussenet July 2020CS Technology

Upcoming Events

December 7 Leadership Office Hours
When Thursday, December 7 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
December 11 Leadership Office Hours
When Thursday, December 11 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to implement…
December 21 Leadership Office Hours
When Thursday, December 21 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

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