We are considering Catalyst but in the meantime using a variety of tools (Google Docs, Atlassian Wiki, Salesforce, Insight Squared, Zendesk) to track our customer communications and account health. For those of you who have TAMs, where do they maintain customer system configuration information? Is it in the same place…
Hey everyone! First of all, I just want to extend a big thanks to the GGR community for helping us get the word out about our first-ever CS Demo Day. The event went really well and we had 17 total vendors demo their CS technology to the attendees. For those of you who might have been unable to make it live, we have got…
I was recently working to assist with the evaluation of a SaaS Management Tool with a San Diego startup. The overall process felt like it could have been better streamlined... We ended up:* Going to G2/Capterra/Quora to see suggestions * Schedule Demos with each of the top tools mentioned * The features seemed all the…
I have been planning to write an article regarding CS tooling and just published it on LinkedIn. The timing is interesting as I believe this is a conversation topic for next Thursdays CS Leadership session. It would be great to hear from others regarding what tools have worked and not worked and get some ideas flowing…
Hi all - interested to hear your experience if you've worked with any "churn prevention" solutions, bonus points if it was a software vendor. Here's the background... We're building a customer health index from the ground up to 1) introduce a leading indicator to compliment retention, 2) provide my execs with visibility,…
Hi GGR community, a friend of mine needs a Security Audit performed for his startup:* Code review & pen testing * processes, passwords and document storage * access control * etc If that is what your company does or if you know of someone who does this, please contact me. Thanks, Andreas. Reminder: Next GGR Cyber Security…
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…