Hi, Is anyone using Salesforce Einstein's machine learning to improve health scores and would be willing to share experience? If not Einstein, what about other ML apps. Thanks Dave J
I have no experience working with CS software and my CS team will be implementing ChurnZero next week! I'm pretty excited to learn about it and optimize our CS efforts. This Friday, our team will meet and brainstorm how we want to best use this tool. Does anyone have any tips or best practices for ChurnZero? Looking…
Hello everybody. Does anybody have experience using Hubspot as your main CS tool? Any tips and best practises, I need to know about.
Hi GGR Community, Does anyone here use Intercom? If so, pros vs cons? Any really good use cases from the CS perspective? For some context, our new CTO is a fan of Intercom and is looking for some allies in his plan to bring this on board. He is asking us in Services what we think, and my VP wants me to weigh in. I'm…
Hi all! I'm currently vetting CS platforms for purchase- I was wondering if the community might share questions you're asking the providers when receiving a demo? I do have a list of questions, but I want to make sure I'm not missing something important that might come back to haunt me. What are some of your BEST questions…
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…