Hi All - Curious to see how your teams are best leveraging Gong. We recently met with our CSM at Gong to get a better lay of the land. It seems that trackers are the most powerful feature to ensure you're always looking and listening in the right place. We are still early adopters. My initial thought is to set up specific…
Good Morning Gain Grow Retain Community! My leadership team and I have been been working through aligning success plans with our sales/account plans. One of the persistent challenges we have had in implementing anything is deciding how and where to store the information in a Success Plan. We utilize Salesforce as our CRM,…
Hello all With the aim to decrease the use of our professional services, increase self-support and give the opportunity to our clients and partners to increase their knowledge of all the features offered by our software, we deployed at the beginning of the year an E-learning platform. As of now its scope is E-learning and…
I'm curious if any of your organizations use the ShapeUp methodology for product planning (BaseCamp - Shape Up). If so, how has your success team adapted to and adopted product pitch writing? Do any of you have a CTO or VP of Engineering who also leads the product function in your company?
Our friend @Bodin Pollard posed this question in our CS Leadership Office Hours APAC... How do you reach your customers in a way that *ISNT* email? @Mark Latham @Rachel Jennings
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, August 17 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…