Hi, New here: wondering if anyone has any good omni channel solution providers? Chat, phone, SMS, email, knowledge base, reporting/analytics, etc. ? Freshworks is looking like the main option that offers all of these things. Goal for product is 1 integration. Goal for my CS Team is (obviously) making sure we maintain good…
Hello! I've recently moved to a new company, and we are going to be adopting an Intercom-like tool soon. Due to my previous experience with Intercom's pricing issues, I am looking at alternatives that have fixed pricing. The two tools I'm looking at are Crisp and Helpcrunch. Does anyone have experience with either? Any red…
Good morning! I'm hoping to connect with a few of you on how your teams handle communication with clients. We currently use SalesForce as our CRM, and SF Inbox to log emails for tracking, and are close to signing up with a CS platform also soon. What I'm looking for is a way to work directly from SalesForce with engaging…
Hi fellow CS leaders! Would love some guidance on the following: My company is thinking about not renewing our CRM license and we have already started looking at other options. Our sales team is looking into using close.io for sales and as a CS org, we are trying to figure out what ongoing customer management looks like.…
Hey GGR community, I am curious to know what tools everyone is using to engage with their customers? How are you communicating with your customers in-app and with what tools? Also, what tools are you using to manage customers (i.e. health scores, QBR records, etc)? Thanks for the time! Max
Hi everyone, We've started a project to interview customers about their journey so far with us. Part of a wider initiative around (finally) having a customer journey mapped. Does anyone have advice on how to combine responses into themes that will inform us where to prioritise improvements to the customer journey?…
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…