Hi GGR Community, I've had a question continue to pop up in my final stages of mapping our our Customer Journey. Do we offer a free trial or no free trial? Our software tool helps track telecommunications commissions. It is rather tedious to set up on the front end, but once its done, it cuts tracking commission time in…
*Update* I have received such overwhelming responses from folks who have had a positive experience with GS, and have set up meetings to learn from them. In addition, Nick Mehta, the CCO, VP of PS have all approached me personally to see how we can improve the process and the experience. There has been a success plan put in…
Is anyone using Hubspot as their customer success software tool? If so, how did you set it up? I am looking to set it up using Hubspot's deal functionality. We have deals for sales and once they become a customer, we move to a new deal for Onboarding and then afterwards another deal flow for Customer Success. Has anyone…
Good afternoon all, At my new job (am I still allowed to say "new" 2 months in?!) at Cision I have inherited potentially the use of Influitive (Influitive: Customer Advocacy & Engagement Platform - Influitive). Does anyone use it and how have you seen it be successful? Influitiveremove preview Influitive: Customer Advocacy…
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…