Technology

Archives for April 2021

Customer Email Aliases
Hi - Happy Friday to all! I have sadly been missing the Office Hours lately but will be back soon. Question for the group: Can anyone give me any guidance on the best technical solution to provide custom customer email aliases? I want each customer to have their own customername@aumni.fund email (so they do not have to…
Building a CSM team from the ground floor....
Hello GGR community, I have recently started (2nd week) at a company as the first CSM team member. I have 7 years experience as a CSM but have never started up a department from scratch - a fun, but tough, challenge! As of now the only tools I have at my disposable are HubSpot, Teams, Power BI, and GSuite. I am struggling…
Evaluation criteria/matrix for CS tools?
Hi all - I'm going to be evaluating a customer success platform (something like Gainsight, ChurnZero, Totango, etc.) in the 2nd half of this year, with an eye toward purchasing and implementing early next year. I have a preference for a specific tool, but I don't want to be biased in my selection. I'd like to build a…
Tools companies use for email drips and videos/voice-overs
Hey GGR Team, My team/company could use some ideas for better platforms for a few common tasks we perform. * Email campaigns/drip platform that ensures high deliverability and has data analytics. The current platform we use isn't great and we have reason to believe the email deliverability is poor. Thinking something that…
Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success
Hi All, Looking to possibly implement a tool like Chorus.ai (or Gong, ExecVision, Jiminny, Etc.) for our Customer Success team. Ideally, if we do indeed implement, we would ideally get other teams using it too since that would increase net benefit to the company and the CS team. Curious does anyone have experience using…
CS Tools that Integrate with HubSpot
Thank you all for the responses! Does anyone have any recommendations for CS tools that integrate with HubSpot?
FedRAMP compliance?
Hello CS leaders! I'm doing some research on FedRAMP compliance, trying to understand how much of a lift it would be and what kind of timeline is needed for a company to become compliant. If you/your company has worked on this, I'd love to chat, please reach out! Alex

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June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 20 Leadership Office Hours
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
August 3 Leadership Office Hours
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
August 17 Leadership Office Hours
When Thursday, August 17 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

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