Technology

Archives for June 2021

Getting a tech touch program started for a SaaS
Good day everyone! I am new to this community and so far i'm liking how helpful everyone is. Currently I'm researching everything about tech touch programs since our CX department is interested in creating one. I would love to know any real examples you may know of them (or if you do it) as well as: * How are the customers…
July GGR Theme.....(drum roll)
July we're going to focus our content and Office Hours on "Customer Engagement" This will help us dive deeper into specific areas and derive actionable conversation for leaders. So, what are your most pressing opportunities around customer engagement? What can we be talking about in Office Hours for July related to that...
Churn Zero vs Gainsight vs other
Hi all! Actively looking at options for CS Management Platform. We're heavily invested in Gainsight at the moment but recognise they are a lot more pricey than others. Really keen to understand people's opinions. For context, we use the following systems at the moment - - Zendesk - Salesforce - Salesforce Marketing Cloud -…
Building Customer Success Excellence in Salesforce
Hi GGR Community! The company I work for, OpFocus, is working on putting together a panel discussion on Building Customer Success Excellence in Salesforce. As a Revenue Operations consultancy, we face a lot of organizations struggling to leverage their Salesforce platform to support Customer Success. I would love to hear…
Have you built an internal use case library/knowledge base for your CS team?
Hi all, I was wondering if anyone has built an internal customer use case library for their team? The general idea here is to be able to pool knowledge of our global CS team into a searchable database (that can be used not only by CS but also benefit Sales, PS etc ). Ideally, users could then search by customer industry,…

Upcoming Events

June 22 Leadership Office Hours
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 6 Leadership Office Hours
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
July 20 Leadership Office Hours
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
August 3 Leadership Office Hours
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
August 17 Leadership Office Hours
When Thursday, August 17 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…

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