This question came up on our CSM Office Hours yesterday and I'm curious to see if we can get some good examples coming through.... What is the moment in your onboarding/implementation that customers rave about?
Hey GGRers, I have a colleague who is beta testing workshops for different aspects of CX. She's looking for companies who can give feedback in exchange for free access to the workshops. She is asking that if you participate that you only enroll in one workshop so other companies can also participate. ? Here are the beta…
Any advice on how to build low touch or even touch-less customer experience, more specifically onboarding? I'm into the E-learning for businesses space, and this is my first time diving into low touch. We have seen an increased demand from early-stage startups that don't require much than just learning how to maximize the…
Hi all, How do you approach playbooks within the same segment of customers? For example, in our Enterprise segment, we have customers that are brand new to our platform and customers that now qualify to CSM services because they upgraded to our highest plan. Of course, these customers have different news than a brand new…
We've got a fellow CS Leader who is working to document "open-ended questions" that can be asked at various stages of the customer journey. In particular, if we have a customer who is 2-years into a relationship, self-sufficient, etc. -- what can we be asking to generate the right discussions? How can we keep them engaged…
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…