How customer-centric are you? Currently, I am in the process of completing #csm level 1 course by #successhacker and one of the modules is around customer-centricity. It poses the question of how customer-centric are you and your organisation. As a #CS community, we all think we are customer-centric but we can all do more.…
Hey there, CS Leaders! Does anyone have a customer-facing deck that they are willing to share that highlights applicable product enhancements, issues resolved over time, progress against post-launch (phase two) projects - all anonymized, of course? I am looking for a way to demonstrate both strategic and tactical progress…
Has anyone successfully introduced the concept of a customer journey when everyone else at the company was unfamiliar? How do you describe the tangible benefits to the business? Which functions are involved in the mapping exercises? I've personally seen life without a customer journey...I know it's messy. I work in early…
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…