Hi Everyone, We are about to launch a new usage reporting module that will be for Admin-users only. The automated report includes insights into usage benchmarks, platform areas, user leaderboard, etc., with recommendations on how to increase adoption and value. Previously these types of reports and recos would be shared in…
Hello, This is my first question to the community. My company hosts an online research community. The platform we use to host the community was supposed to have provided us with onboarding to manage the community and engage the members. Unfortunately, no onboarding has been provided. Whenever I ask for it, my "client…
We currently use Pendo to measure time spent on our software. We want to start measuring what elements of the software our customers are using/not using. How do you do this?
GGR Live: Boston | Scaled Customer Success | June 7 Effective Strategies to Reduce Cost via Scaled Customer Success In a time where “doing more with less” is top of mind for leaders, come together with your peers to discuss effective strategies and best practices to scale and meet your organizational goals without…
When Thursday, June 8 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
THE VAULT: Secrets of CS Leaders "Doing the right things" Its a cliche as old as time — “doing more with less” — we'd rather think about it as "doing the right things". Every business is different and every customer success leader has different challenges - but do we really? Join us in THE VAULT for an evening where…
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…