Customer Journey

Discussion List

• 
  As a CS practitioner, are you utilizing CES as a key success metric for your CS organization?

  Poll Javed Maqsood 161 views 7 comments 0 points Most recent by Steve Bernstein August 16
• 
  Customer Journey Maps: Best Practices for implementation

  Cody 166 views 5 comments 0 points Most recent by Yogesh July 29
• 
  Evolution of Account Strategy through Customer Journey

  Javed Maqsood 143 views 2 comments 0 points Most recent by Jay Nathan June 15
• 
  Churn: Post Mortem

  Josephine Gutierrez 134 views 2 comments 0 points Most recent by rdesmarais May 15
• 
  CSM Presentation for Intvw

  bgilfill1 162 views 6 comments 0 points Most recent by bgilfill1 May 8
• 
  All Things CSAT

  kchan38 103 views 3 comments 0 points Most recent by EdPorter May 1
• 
  Customer / Partner driven Success Planning

  Shelby Czarnota 82 views 3 comments 0 points Most recent by Michelle Wideman April 25
• 
  What works to manage and keep customers updated about product enhancement requests?

  Brian O'Keeffe 111 views 4 comments 0 points Most recent by Chitra Madhwacharyula March 30
• 
  Cancellations and how you handle them?

  Brian O'Keeffe 163 views 6 comments 0 points Most recent by ashley_martin March 8
• 
  Online Community as a part of tech touch strategy

  Successful_lion 162 views 7 comments 2 points Most recent by Brian O'Keeffe February 1
• 
  Customer Success - Operations Department or Revenue Department?

  Jordan Silverman 323 views 8 comments 1 point Most recent by Ed Powers January 24
• 
  Customer success strategy for agencies

  emilyabramson 101 views 5 comments 1 point Most recent by emilyabramson January 19
• 
  Customer health scoring for a DTC digital health product

  kristinhaluch 72 views 2 comments 0 points Most recent by Brian O'Keeffe January 13
• 
  Best Practices for CS approach with different customer types

  slsteel 112 views 5 comments 0 points Most recent by Jay_Mohammed October 2022
• 
  First Timer!

  saya_avanes 91 views 3 comments 2 points Most recent by saya_avanes October 2022
• 
  Success Plans - best practices

  DavidSparrefors 374 views 2 comments 0 points Most recent by Ed Powers August 2022
• 
  Implementation Playbook

  katroylance 273 views 4 comments 0 points Most recent by Amanda Flurry July 2022
• 
  Health workflows

  Derek Marley 151 views 2 comments 0 points Most recent by Allison Mortens June 2022
• 
  First CSM at a software company

  Bayron Toruno S. 191 views 8 comments 0 points Most recent by Bayron Toruno S. June 2022
• 
  Establishing Executive Connections

  Michael Buccellato 11 views 3 comments 0 points Most recent by Carly Agar April 2021
• 
  Customer Experience W/out SaaS

  Meghan Price 21 views 7 comments 0 points Most recent by Scott Morgan June 2020
• 
  What kind of process would be effective in using customers as multiple resources for your organizati

  Effie Mansdorf 11 views 6 comments 0 points Most recent by Scott Morgan June 2020
• 
  RACI conflicts between departments

  David Ellin 73 views 13 comments 0 points Most recent by Willow Moellering May 2020
• 
  How to identify and influence change in non-customer centric companies?

  Alejandro Sanchez 21 views 8 comments 0 points Most recent by Vijaya Vardhan P April 2020