Would anyone recommend / connect me with some Customer Success Consulting Services ?
Hi GGR Community!
We are about to go through very high growth. We have plans to build out our Customer Success leadership team over the next 6 months but until then we really need some immediate support, operationally and strategically.
We need support in these two main areas:
- Building out our Customer Journey maps
- Building out our Customer Health Scores
- Sourcing a suitable Customer Success platform
Aware that these 3 objectives have multiple inputs, but the overall outcome we want to work towards is a Series of Customer Success playbooks across our various Segments.
I wondered if anyone has strong recommendations of Customer Success consultancy services that could help cover our short term operational gaps?
Also, are there any strong reasons why you would not recommend pursuing external support to built out these foundations?
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