Enterprise Customer Success (Growth) Manger | Remote, North America | Scope AR
Scope AR is the pioneer of enterprise-class augmented reality solutions, delivering the industry’s only cross-platform AR tools for getting workers the knowledge they need, when they need it. The technology supports smartphones, tablets and wearables, making it easy for leading organizations like Johnson & Johnson, Danaher, Lockheed Martin, Honeywell, and others to leverage AR as a new way to scale their organizations globally, with greater efficiency.
As a Customer Success Manager you will be tasked with guiding the customers through the entire journey with augmented reality, ultimately saving time and money. By achieving successful outcomes and becoming a trusted advisor, the main goal of the role will be to demonstrate success and ultimate grow the accounts.
Experience in our key industries (aerospace / defence, medical devices, industrial OEM’s) would be a big advantage in promoting effective communications, building relationships, and invoking change management.
As a part of Scope AR, you would influence all parts of the organization from Sales to Product and Creative Services. Strong Project Management skills are a necessity!
- Earn the trust of our customers by showing them how to deliver value using our products as fast as possible
- Communicate effectively with every team in Scope AR as the voice of the customer
- Leverage data and analytics to demonstrate value
- Growing accounts will be expected
- Some travel may be required
- Must be a US citizen in order to be able to be on-site with some of our customers
KNOWLEDGE, SKILLS AND EXPERIENCE
- 3 years' experience in SaaS Customer Success, Sales, or similar (project management, strategic account management)
- Industrial experience (aero/def, medical equipment, data centers, industrial OEM) would be beneficial
- Experience with technology stack of enterprise customers (MES, PLM, learning management software, 3D workflow) would be beneficial
- Strong data skills
- Strong Project Management Skills
- Experience in Sales would be beneficial
WHY YOU SHOULD JOIN SCOPE AR
You will be working directly with David Nedohin, Co-Founder and CCO of Scope AR. Your customer voice will be critical in influencing the direction of a fast growing and very exciting company. The enterprise augmented reality industry is growing rapidly and has enormous expectations over the next 2 years. Scope AR is one of the leaders in this space, recognized by many as the “Innovator”. Scope has reached a major inflection point, and we are looking for extremely hard working, technically skilled, and industry experienced team members to help drive and shape this growth!
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