Senior Client Success Advisor | US-Remote | Cvent

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JOB TITLE: Senior Client Success Advisor - Cvent Event Diagramming


JOB DESCRIPTION: We’re looking for a Client Success Advisor who is ready to take the first steps toward leadership roles at Cvent. As an advisor, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that’s transforming its industry.

Client Success Advisors serve as our client's primary point of contact while they are using Cvent’s software. This role is focused on the Cvent Event Diagramming product (formerly Social Tables).

You will be responsible for exercising Cvent knowledge to ensure our clients are able to realize the full benefits of the software. Client Success Advisors spend their day on scheduled calls and email to understand, align and reach customers’ business goals by delivering maximum value.

JOB RELATIONSHIP TO YOU: This position will report to one of my managers and will be in my organization.

WHY SHOULD YOU JOIN US: A fantastic opportunity to join a team that is growing and setting the expectation for world-class customer success! Client Success is new to this product line and we get to establish the standard for our clients!

ABOUT OUR COMPANY: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,300 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business.

Cvent is an exciting, fast-growing tech company that provides industry-leading software to more than 300,000 event professionals and hoteliers around the world. The economic significance of our industry is undeniable: Meetings and events boost the global GDP by more than $1.5 trillion and impact nearly 26 million jobs; and for more than 20 years, Cvent has led the transformation of our industry with our market-leading technology.


TAGS: Job Board, Senior Client Success Advisor

WHY SHOULD YOU JOIN US: Higher Logic and our CSM team is growing quickly. We're focused on driving outcomes and relationships with our customers. How do we do that? Through thought engagement programs that use community, marketing, events and more. 

Tagged:  #customer-success #csm #remotework #cvent