CSM and Senior CSM | UK | Affinity.co
JOB TITLE: Customer Success Manager / Senior Customer Success Manager
- Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients.
- Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product.
- Become a product expert: Develop best practices to share across clients, helping them best leverage Affinity's full functionality.
- Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap.
- Own a book of Affinity's customers across the UK and Europe, and drive renewals and upsells for these accounts.
JOB RELATIONSHIP TO YOU: These 2 roles report into me. Happy to have informal conversations about these two opportunities!
WHY SHOULD YOU JOIN US: You will be joining a seasoned team of talented professionals and leaders who are here to help support you and your success! We hope you’re excited by the challenges a fast growing company offers as we have scaled revenues to 25mil ARR and are looking to double to 50mil in 2022 after a big Series C round ($80mil) in September 2021. In addition, these roles offer a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity.
ABOUT OUR COMPANY: We are passionate about helping dealmakers in the world’s biggest relationship-driven industries to find, manage, and close the most important deals. Our Relationship Intelligence platform uses the data exhaust of trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers with their networks to deliver automated relationship insights that drive over 450,000 deals every month. We have raised over $120M and are backed by some of Silicon Valley’s best firms. With over 1700 customers in 70 countries on our platform, a 4.8 Star Glassdoor rating and being ranked in the Inc. 5000 fastest growing companies, we need more great people to help us scale even more.
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